WARNING:
The following is based on a true story...
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Your friend stops by to see you at the restaurant before you open for the night, and gives you that concerned look which causes you to immediately ask “What’s wrong?”
She quickly asks if you’ve seen the outrageous review that was left about you on Yelp giving your cafe only 1-star, then quickly follows with “But there was a great 5-star review on TripAdvisor too so that’s good at least!”
You scramble to your computer to check out what is being said about you online (despite it being 5 minutes until you open your doors) and gasp at the nonsense displayed before you as you read this 1-star review. You want to reply to these comments, and explain that this isn’t accurate, (and say thank you to the person who left the great review) but forget your login to both Yelp and TripAdvisor so you’re stuck. And fuming. And now it’s time for dinner service.
This is an actual story from one of our customers, and I bet that there is some of it you can relate to. We know how troubling it is to not immediately know how your online reputation is portrayed, but who has time to keep up with protecting it? Well, we found a way to help you.
Meet, the widgets.
The Reviews Widget: Your new best friend.
This section of the Social Hub displays a basic overview of where your reputation is from a star-rating standpoint, as well as how you stack up in your industry. But more importantly, it streams in every review from every review site right into your dashboard. So those logins you forget are irrelevant – you can see it all (and respond to it all) immediately from one place. (Score!) An added bonus is you can set up mobile alerts to know when you have a new review to check up on.
The Social Media Widget: Marketing made easy!
This widget is such a time-saver. Once you easily connect your Social Media accounts, you can do it all. It shows all of the activity surrounding these accounts, as well as a tracker of who is following you. With a simple click, you can post out to both Twitter and Facebook at once and schedule posts to go out in advance. Truly a time saver and a free way to effectively market your business.
The Email Marketing Widget: (We’re pretty pumped about this too!)
Nothing beats having the ability to send out emails to your customers and bring them back in your door. This widget collects email addresses for you, gives you the ability to craft beautiful email campaigns and track all of the stats tied to them. Yes, it’s included for free.
The Listing Score Widget: Making sure people can find you
Without getting too in-depth, your listing score is more or less like a credit score for your business. It measures how you rank in terms of searchability across the web. So if your score is low, it can help you find out where you need to update your business info on the web so that you appear higher in search rankings, and that your customers (or more importantly, new customers) find you easily.