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Ordereze Support

Frequently Asked Questions

Have a question, problem, or just want to talk to us?

Please call your Customer Success Team at  +1 (631) 271-3470 x 0

Our Office Hours are Monday - Friday: 9:00am - 5:00pm EST

Emergency Assistance

Select this option if your website is down or if your online ordering is not functioning properly outside of our office hours.

View Assistance

For Existing Customers

Use our online Ticket System to open a support ticket for our customer service team, as well as review the status of your open tickets.

Submit A Ticket

Use our File Upload System to send us your menus and photos to be added to your website.

File Upload System

Online Ordering Pro

Follow these simple steps to turn your online ordering off, or on - or if you need to make updates to your settings, click "Update My Settings"

Turn Off/On My Online Ordering

Update My Online Ordering Settings

Ordereze App for Online Ordering Pro

Check out our tutorial site for a step by step guide to set up your Ordereze App for Online Ordering Pro!

Setup My Ordereze App

Navigating Your Ordereze App

My Menu

Change menu items and/or pricing with our easy to use Menu Manager, and add Menu Interactions for your guests!

Menu Interactions

Update My Menu

Publish My Menu

Review & Social Media Sites

Check out our tutorial site for a step by step guide to claim and/or create your Review and/or Social Media Sites.

Claim/Create Listing Sites

Grant Ordereze FB Admin Access

Google My Bus.: "Manager Access" 

Update My Home Page or Hours of Operation

Add or remove content from your homepage with our user friendly page builder. 
Update the hours of operation on your website

Update My Homepage

Update Hours of Operation

For Free Trial Users

Request access if you forgot your Social Hub url, add new users, and learn more about tips & tricks.

Free Trial Portal